At Samaya Engineering, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund & Returns Policy explains how you can return products or request refunds for our products and services.

1. Returns

You have the right to return a product under the following conditions:

• The product must be unused and in the same condition that you received it.
• It must be in the original packaging and include all components, manuals, or accessories.
• Returns must be requested within [insert timeframe, e.g., 7-14 days] of purchase or delivery.

How to Initiate a Return:

• Contact us at info@samayaengg.in or call +91 99168 00855 to request a return.
• Provide your order number, a description of the reason for the return, and any supporting images if necessary.
• We will guide you through the return process, including shipping instructions.

Return Shipping:

• The customer is responsible for return shipping costs unless the product was defective or incorrect at the time of delivery.
• We recommend using a trackable shipping service to ensure the safe return of the product.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert timeframe, e.g., 7-14 days].
• If rejected, we will notify you of the reasons for denial and suggest possible solutions.

3. Refund Eligibility

Refunds may be granted under the following conditions:

• The product is returned in its original condition.
• The product was damaged or defective upon arrival.
• The service delivered does not meet the agreed-upon standards or scope.
• Refund requests must be made within [insert timeframe, e.g., 7-14 days] of receiving the product or service.

4. Non-Refundable Items

Some items or services may not qualify for refunds, including:

• Custom or personalized products.
• Services that have already been completed or delivered.
• Products sold under clearance or special promotions.

5. Exchanges

If you receive a defective or damaged item, you may request an exchange instead of a refund. Please contact us at info@samayaengg.in with your order details, and we will assist you with the exchange process.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account or payment provider again.
• Then contact your credit card company or bank; it may take some time before the refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at info@samayaengg.in or call +91 99168 00855.

7. Changes to This Policy

We reserve the right to modify or update this Refund & Returns Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Samaya Engineering
31, 3rd Cross, Plam Spring Layout,
Gubbalala Road, Kanakapura Road,
Bengaluru, Karnataka 560062
Mobile: +91 99168 00855
Email: info@samayaengg.in